Condiciones de venta

General Sales Conditions

Last updated: 03/03/2025

1. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay
All transactions are secured with SSL encryption.

2. Order Processing

Orders are processed within 2-4 business days. You will receive:

  1. Order confirmation email immediately after purchase
  2. Shipping confirmation with tracking number within 3 days

3. Pricing & Taxes

All prices are in EUR (€) and include VAT where applicable. International customers may be subject to:

  • Customs duties
  • Import taxes
  • Carrier fees
These charges are the customer's responsibility.

4. Shipping

Delivery times vary by destination:

  • Europe: 6-12 business days
  • International: 10-21 business days
View full shipping policy

5. Returns & Exchanges

30-day return policy applies to most items. Exclusions include:

  • Personalized products
  • Digital content
  • Intimate apparel
Full return details

6. Liability

We are not responsible for:

  • Customs delays
  • Incorrect shipping information provided by customer
  • Product misuse

7. Product Availability

All items are subject to stock availability. Backordered items will be shipped within:

  • 7 business days (EU orders)
  • 14 business days (international)

8. Price Adjustments

We reserve the right to:

  • Modify prices without notice
  • Cancel orders priced incorrectly
  • Limit quantities per household

9. Warranties

Manufacturer warranties apply where applicable. Defective products must be reported within:

  • 14 days of delivery (EU)
  • 30 days (international)

10. Jurisdiction

All sales are governed by French law. Disputes shall be resolved in the courts of Pau, France.

For questions: contact@arcade-pocket.com